Homeowner Testimonials & Review

We have lived in the Mason Homes Lakeside Village Community in Port Hope for 1 1/2 years now. When we were planning our retirement, the possibilities were endless and exiting, as well as a little daunting. The only thing we were sure of was that we wanted to live in a Mason Home and that it had to be a “Robin” model. When we saw that Mason Homes was planning a new community in Port Hope, we were first in line at the Grand Opening and we actually bought the first home!

Our home choice was perfect. Our laneway home bungaloft with rear courtyard has just the right amount of indoor and outdoor space. We wanted a home with very little outside maintenance, but didn’t want the restrictions or fees of a condominium. We couldn’t have made a better decision if we tried.

From start to finish, the staff at Mason Homes have been very helpful and accommodating. In particular, in our experience, the onsite supervisors have gone above and beyond when when it comes to Customer Service.

Retirement is wonderful here in Port Hope. We feel like we are on vacation all year round!

Ron and Colleen Martin
Lakeside Village, Port Hope, Ontario

Dear Mr. Mason,

We’re writing to you regarding our experience so far, with the building of our spectacular Mason home.

We are having a Bluejay model built, on lot 52-2. Ours is the one in which the foundation had to be broken out and re-poured. We met you at the Sales Centre, just after that decision had been made. I hope we expressed to you at that time, just how happy we were with that move. We had been worried, but when Dave Fernandes let us know the plan, we were very relieved. He has been very nice to correspond with, for a few different matters.

Actually, the real purpose of this note, is to tell you about some of the wonderful people you have working at the site. I’m sure you don’t need us to tell you, but it’s probably always good to hear it from one of your home owners.

Included, are some progression photos of our “dream coming true” (starting with when we first bought – Willie took the picture of us, smiling on the lot). You’ll notice that many of them, show the guys we have had dealings with.

That starts with Doug. He has been so warm and reassuring, through this whole experience. He has such a weight on his shoulders, but you wouldn’t know it, the way he gives you his attention, whenever you have an issue or question – always willing to explain something, or listen. He is an ever-present, ever-caring man, who has who has given us such confidence in the creating of our new house. Everyone loves Doug.

Speaking of love… dear Leon will always have a special place in our hearts. You have a real gem in him. He is the resident go-to guy, but never makes you feel that he is impatient, or put-off with all the never-ending requests etc. Leon’s hard work, attention to detail and talent as a builder, are obvious, but it’s his kind-hearted manner, that the whole community adores. When anyone speaks of him, they always have a smile on their face as they tell of some sweet Leon story. Of course, we know exactly why – he is a delight. You can just tell, that he truly wants to make everything as close to perfect as he can, for each of us. Leon has given us such a storehouse of wonderful memories – this experience just wouldn’t be as great as it’s been, without him!

You’ll notice that we’ve included pictures of the incredible young men who did our framing – Mike, Mike and Matt. They worked tirelessly during the build, as they created a spectacular end-result. They were so fun to watch – what a talented team! We were thrilled that we had them on our site – we still bring them coffee, even though they are working elsewhere. We don’t know if we can ever fully express to them our gratitude – not only for the unbelievable job they did, but for how warm and thoughtful they were, while doing it! We explained to them, that the heart they put into it, has contributed to the “home” part of it – they didn’t just make a “house”.

All the people on site have been just amazing – hard-working, friendly, and kind. You have a wonderful crew on the Port Hope site – you should be so proud of all of them. We just thought that you should hear it from two people who will forever be appreciative of them. We just can’t wait to move in, but the experience of watching our home “come to life”, has been pretty delightful!

– warmly, Kath and Dave

Dear Mr Mason

I purchased a Mason Home, a Robin model, in July 2013 and moved into the house on February 5, 2014. I have purchased a number of new homes and this was by far the most pleasant experience from the first day at the Sales Office to move in day.

There are several comments I would like to make:

  • I am very pleased with my new home and with the finishes;
  • Brian Clark has been exceptional in responding to questions, concerns, going over and above to make the transition to my new home as seamless as possible.
  • Cathy Wood’s enthusiasm for my purchase increased my eagerness to move into the house;
  • The house was ready on time – an unheard of situation in housing today;
  • The welcome gift bag was fantastic and very much appreciated;

I look forward to many years in my new home knowing that the quality will ensure a good number of maintenance free years.

Yours truly
Gail Brankston

Sue,

Thank you so much for everything! Thanks for making my first time buying a house so wonderful!

Sincerely,
Sarah and Chris, Port Hope

Dear Mr. Mason,

I’m writing again, not just to give you another update regarding our experience with our Mason Home build, but because today is a special day.
July 10th was the original closing date for us. It seemed appropriate to express gratitude again, on this date. We were or course, disappointed to have the delay, but in hindsight, we have nothing but gladness.

We have felt like the luckiest people in the world to have had the day to day experiences we’ve had, as our house has “grown before our eyes”. If everything had worked out as originally planned, who knows, we may not have had the opportunity to have the same specific combination of wonderful tradesmen.

Our home is being put together so caringly, and we can certainly see the quality at each step. Because we live close, and can visit the site all the time, we’ve had the pleasure and benefit of being able to meet the men of all the various trades. As I mentioned in my last note, the framers, Mike, Mike and Matt, were just amazing. Since then, we have been delighted to see others, applying their individual skills with a similar kind of pride of workmanship. People like Troy, the plumber; Tom, the heating guy; Mitch, the electrician; Josh and Luke the siding guys; and many, many others, have each given us such confidence in the overall end result, because of their attention to detail. Willie, after the forms were taken off our front porch, proudly exclaimed that we wouldn’t find a finer cement job, and we don’t doubt that at all. What a true pleasure this has been.

I can not speak to you, in a letter, or in person (so prepare, for when we meet again), and not add a tribute to Leon. He’s such a wonderful representation of what I think is the philosophy behind Mason Homes – to make a terrific product, to do it efficiently, to make the customer feel valued and listened to, and overall, make the experience, for everybody, the least stressful as possible. That stress – the majority of the burden of the inevitable issues that will come up with house building, seems to fall directly on Leon’s shoulders. Doug and he work together, to make the homeowners feel taken care of, but it’s Leon, who we seem to bother the most with every little detail. We watch all the time, as people literally besiege upon him, expecting immediate solutions and that he give them, his first priority. He takes it all, not only with grace and professionalism, but with a genuine smile and warm manner. He not only gives the impression that he’ll do all that he can, he actually does.

A while ago, we discovered a little problem with a detail in the original plan for our kitchen. As soon as we brought it up, Leon made sure that it was addressed. Unfortunately, there was still one added issue to resolve regarding the matter. Thankfully, Leon understood completely our take on the situation. We are able to work through it, because of him, in a way that is fair to us, as well as responsible to Mason Homes. Of course, we will pay for the adjustment and added cost of product, and all will be fine. You are so lucky to have a representative like Leon on your team.

One final thing… we have included a picture taken on July 1st. Dave attached the flag to our front door, and I thought you might like to see, the first, in what will be a special annual tradition in our new neighbourhood. Even sitting in the middle of construction, it was still a pretty spectacular sight!

– Warmly, Kath and Dave

Hi Sue,

The first anniversary of our new Mason home is coming up and I wanted to share how happy we are in this friendly and caring community. We left our home of 20 years to move to Port Hope, and immediately felt right at home!

Based on our experience, Mason Homes delivered exceptional quality of product and workmanship in our new home build. We are pleased with the professionalism and attention to customer service involving the sales staff and all the site workers. (I always get a friendly wave from someone while driving in and out of the development!)

I would highly recommend Mason Homes in Port Hope to anyone looking to join this community.

Regards,
Gail Tzotzes

Hello Mr. Fernandes,

Thank you for your kind note. We are extremely pleased to be able to have Foxglove as our exterior colour theme.We certainly had no intention of being difficult or to be complainers. We had just wanted to express our point. We can’t thank you enough that you listened to us, and we are thrilled that the matter worked out even better than we had hoped.

As Sue will tell you, there were some tears shed (of joy that is!) at the sales office yesterday, when she gave us the news.

As mentioned in our original e-mail yesterday, we are absolutely ‘over the moon’ to be having a home built, and we have all the confidence in Mason Homes as a quality builder. The attention given to our concern, was yet another example of how we have been treated with respect, and how our new-home experience has been delightful.

Thank you again,

– Dave and Kath, Port Hope Homeowners

“Dear Mr. Gord Mason, I have been living in my new Mason Home for a little over two months now and have enjoyed every moment of it. I would like to thank you and your wonderful staff for making my life a little less stressed during a very difficult time in my life. Everyone that I’ve come across has treated me like family and I hold them all dear to my heart.

I wasn’t looking to buy when I came to view Chicory Walk, I was just simply viewing. Sue Hamilton introduced herself, asked me a few questions and she immediately knew exactly what I was looking for. Her approachability, knowledge, and attitude were absolutely amazing. I think you are very lucky to have her on your sales team. Even though she is no longer at this location she still keeps in touch to see how I am doing in my new home. To me, this shows that she goes above and beyond her duties of a Sales person.

As for picking out the décor for my new home, Alyson was fantastic! She worked around my schedule and was so pleasant to talk to. She assured me that my house would look great even though I couldn’t afford more in higher upgrades. With her expertise, we managed to pick out everything to my liking. I couldn’t be any happier with the result.

The day I moved in, I was very pleased with my new home; Darrell did a great job. He was so helpful and still is. Everything that was missing or needed fixing, he’s done. I’m also certain that he will continue to lend a helping hand in the future, should I need it. He’s very professional and very easy to deal with.

Your entire team has been very supportive of me throughout this life-changing process and they have made it possible for me to take the positive steps towards moving on with my life.

Thanks again!”

– Molly Horton, Chicory Walk, St. Catharines

“Mason Homes offered a variety of models and after visiting their sites in Barrie and Lindsay, we were kindly invited into the homes of existing owners who were enthusiastic in their praise of the quality of the workmanship and expertise exhibited. We decided to buy at Maple Bridge and what we have seen so far in the construction has impressed us.”

– Mary and George Hinchliff, Maple Bridge, Uxbridge

“We’re very excited to move in later this week. We’re delighted with the thoughtful job that Doug and his team have done with the home. We expect to enjoy it for years to come and also appreciate all of your help in making sure that our vision was achieved. We hope that you will be able to stop by with your family for a visit the next time you’re out this way.”

-Paris and Erin, Port Hope Golf & Country Club, Port Hope

“We have just recently purchased our beautiful Mason built home, “The Snowdon” in Chicory Walk, St. Catharines. We love how the entire area of homes has been planned with such an interesting variety of styles, exteriors, floor plans with beautiful coordinating colours both inside and out.

What a treat to see such a variety of roof styles and heights, along with beautifully different windows, details and designs. Thank you for building green too. Wonderful!”

-Barbara and John Butler, Chicory Walk, St. Catharines

“I just wanted to drop you a line and let you know that we think you have one special person working for you here. This morning we woke to a lot of snow. My car was stuck in the driveway with little hope of getting out any time soon. Doug, who happened by, stopped, removed the snow from my driveway and pulled me out of the drift I had lodged my car on.

I just wanted to say thanks and you really have a great guy there who has always been more than willing to help anytime we have a concern.”

– Bill Cabell, Cloverlea, Lindsay

“Hello,

I want to commend you and your staff for the excellent service since signing on with MASON HOMES – Peterborough this past March. We are building the Victorian Elm on lot 18.

This weekend we visited the design studio and were thoroughly satisfied with the service and attention. The layout of the design studio is exceptionally well-planned and exciting. Here, it is evident that the Décor Consultant has worked her magic in the planning of the design and decor of the studio setting. Similar to the inviting sales office in Peterborough, we felt at ease and unpressured.

Additionally, the staff at the Peterborough site continue to provide us with exceptional service within a friendly setting. Our daughters, aged 9 and 11, think that MASON HOMES staff are “awesome”. I must agree.

We look forward to moving into our new home in the new year.”

– Sharon and Stephen Duffey, Avonlea, Peterborough

“Meeting with Sue at Chicory Walk was the best experience that I have had while shopping for a new home. Although it was Super Bowl Sunday and 1 of the other sites that I had decided to return to had “Gone home early” according to the sign on the door of the sales office, here was Sue still willing to spend an incredible amount of time with me. Her assistance helped to make my decision on purchasing a new home much easier and I am putting an offer on one of the town home units that are available at Chicory Walk. Hopefully I will be the proud owner of a Mason home in the very near future.”

-Luanne, Chicory Walk, St. Catharines

“WOW! That about sums up, and leaves me speechless, about the neighbourhood I have just moved into. I am amazed at this beautiful subdivision and the care and detail that you have put into it. The finishing touches that Mason puts into your homes are amazing.

Brian goes way above and beyond to make even a second-buyer more than happy with their Mason home. He always waves and even if he is busy he makes time for you and takes the time to talk to you. (I have never owned an air exchanger – he took the time to educate me and showed me how to “work” my windows!)

The “extras”, for example, the gift certificate for each home-owner to landscape their yard, the trees and rail fences on each corner lot and park are beautiful and totally unexpected. The pond and the walking trails… Do you even pay the geese to fly over every night – they’re beautiful because you have built a beautiful neighbourhood.

I just have to tell you that I LOVE my new-to-me Mason home and everything about it. Even the fellows who work here, planting the trees, building the rail fences and even removing those awful rocks from my front lawn and replacing the sod and raking off the stones, like it was their own yard, are always friendly and speak to me. Where did you find such wonderful employees?

Thank you for not just building quality homes but a beautiful neighbourhood to live in as well.”

-Kathleen A. Christie, Avonlea, Peterborough

“Subdivision appearance has a lot of variety in models, location in town and approved by Mike Holmes. Would highly recommend Mason Homes. Have had another builder build a home for us in the past – Superior quality and much better experience with Mason Homes. “

– Steve and Carol, Peterborough