Dear Mr. Mason,
I’m writing again, not just to give you another update regarding our experience with our Mason Home build, but because today is a special day.
July 10th was the original closing date for us. It seemed appropriate to express gratitude again, on this date. We were or course, disappointed to have the delay, but in hindsight, we have nothing but gladness.
We have felt like the luckiest people in the world to have had the day to day experiences we’ve had, as our house has “grown before our eyes”. If everything had worked out as originally planned, who knows, we may not have had the opportunity to have the same specific combination of wonderful tradesmen.
Our home is being put together so caringly, and we can certainly see the quality at each step. Because we live close, and can visit the site all the time, we’ve had the pleasure and benefit of being able to meet the men of all the various trades. As I mentioned in my last note, the framers, Mike, Mike and Matt, were just amazing. Since then, we have been delighted to see others, applying their individual skills with a similar kind of pride of workmanship. People like Troy, the plumber; Tom, the heating guy; Mitch, the electrician; Josh and Luke the siding guys; and many, many others, have each given us such confidence in the overall end result, because of their attention to detail. Willie, after the forms were taken off our front porch, proudly exclaimed that we wouldn’t find a finer cement job, and we don’t doubt that at all. What a true pleasure this has been.
I can not speak to you, in a letter, or in person (so prepare, for when we meet again), and not add a tribute to Leon. He’s such a wonderful representation of what I think is the philosophy behind Mason Homes – to make a terrific product, to do it efficiently, to make the customer feel valued and listened to, and overall, make the experience, for everybody, the least stressful as possible. That stress – the majority of the burden of the inevitable issues that will come up with house building, seems to fall directly on Leon’s shoulders. Doug and he work together, to make the homeowners feel taken care of, but it’s Leon, who we seem to bother the most with every little detail. We watch all the time, as people literally besiege upon him, expecting immediate solutions and that he give them, his first priority. He takes it all, not only with grace and professionalism, but with a genuine smile and warm manner. He not only gives the impression that he’ll do all that he can, he actually does.
A while ago, we discovered a little problem with a detail in the original plan for our kitchen. As soon as we brought it up, Leon made sure that it was addressed. Unfortunately, there was still one added issue to resolve regarding the matter. Thankfully, Leon understood completely our take on the situation. We are able to work through it, because of him, in a way that is fair to us, as well as responsible to Mason Homes. Of course, we will pay for the adjustment and added cost of product, and all will be fine. You are so lucky to have a representative like Leon on your team.
One final thing… we have included a picture taken on July 1st. Dave attached the flag to our front door, and I thought you might like to see, the first, in what will be a special annual tradition in our new neighbourhood. Even sitting in the middle of construction, it was still a pretty spectacular sight!
– Warmly, Kath and Dave